Conflict Resilience is the ability to continue functioning when conflict inevitably arises and to find and grow from the possibilities that conflict creates.
Conflict Resilience is essential for groups seeking to take powerful collective action to address the many challenges of our times.
This course teaches participants how to build Conflict Resilience at the personal, interpersonal, and organizational levels, and emphasizes the connections between these levels.
- Personal – Learn best practices and trauma informed frameworks for self-reflection, growth, and skill-building.
- Interpersonal – Learn and practice communication skills that can immediately impact conversations or relationships.
- Organizational – Address four common types of conflict in organizations, with guidance on customization, and begin developing a Conflict Preparedness Policy.
You will gain tools & frameworks to combine personal and interpersonal skills to create a comprehensive organizational approach to conflict resilience.
Key Learning Outcomes
- Develop personal capacity for conflict resilience, de-escalation, and intentional communication.
- Proactively build capacity to navigate conflict successfully.
- Create consent-based organizational responses to different types of escalated conflicts
- Cultivate appropriate levels of vulnerability and self-reflection in your organization.
- Rigorously respond to the complexities of harm, hardship, trauma, and psychology.
- Use the Conflict Preparedness Policy Template to guide your organization’s development.
Course Outline
- Module 1: What is Conflict Resilience?
- Module 2: Personal Awareness
- Module 3: Individual Skills
- Module 4: Interpersonal Tools
- Module 5: Organizational Practices
- Module 6: People-Based Conflicts
- Module 7: Issue-Based Conflicts
- Module 8: Performance-Based Conflicts
- Module 9: Harm-Based Conflicts
- Module 10: Tying It All Together
